Agentic AI Use cases

A machine stops; the schedule is repaired in minutes, every customer date held.

Production schedule repair reads a downtime event, a lot hold, a yield drop or a component slip, re-checks the schedule against material and capacity, proposes the re-sequence that protects committed dates, and releases only the orders whose material, capacity and routing are ready.

SCHEDULE REPAIR FROM SHOP-FLOOR SIGNALS, AS DESIGNED · A301Eventdowntime · a hold · ayield excursion · acomponent slip02Re-checkmaterial, capacity androuting for every affectedorder03Re-sequenceinside the week on its owndecision; every committeddate held04Escalatea changeover above thelimit, overtime or acommit date, to a person05Release and recordnew dates · dispatch list· the shift handover packrepair estimates are compared with actual repair times; every edit teaches the next repair
The mechanism in five steps: the floor sends the signal, the agent re-plans inside its limits, and people decide the rest. Showcase estate; a designed role, yet to be built.
72%
of supply chain organisations report AI capabilities in advanced planning and scheduling (The Hackett Group, 14 May 2026)
dated source
60%
of supply chain disruptions resolved by systems on their own by 2031, a forecast (Gartner, 18 May 2026)
dated source
$1.4 trillion
a year of unplanned downtime across the Fortune Global 500, 11% of revenue (Siemens, via AEMT, 1 August 2024)
dated source
12 min
from the downtime event at 14:10 to the approved new schedule at 14:22 on the showcase estate
showcase estate
A moment in the day

Where this use case starts

SC
Tuesday 14:10 · plant 1210 · line 2

Tuesday 14:10, plant 1210. The manufacturing execution system reports the placement machine on line 2 down, and the maintenance lead’s estimate is six hours. The schedule repair agent, a role built from the blueprint, reads the event, the nine open production orders on line 2, three of them with Northbay Logistics commit dates this week, the free capacity on line 3 and the component position from the shortage queue.

It proposes to move the three committed orders to line 3 after a 40-minute changeover and to push two internal replenishment orders to Thursday. Every customer date holds; line 3 needs 1.5 hours of overtime. Version 1 of the rules lets the agent move orders inside the week on its own decision, and a changeover above 30 minutes on another line goes to the line scheduler, who approves it at 14:22 in the production scheduling SmartApp.

SAP S/4HANA returns the new operation dates, the dispatch list on the shop floor updates, and the 15:00 shift handover pack shows the change, the reason and the approver. The overtime waits for the production manager; the maintenance notification already carries its number.

Why this is a top use case

What the market is doing, with the evidence

72% of supply chain organisations report AI capabilities in advanced planning and scheduling (The Hackett Group, 14 May 2026) 8, and Gartner expects 60% of supply chain disruptions to be resolved by systems on their own by 2031 (Gartner, 18 May 2026) 3. This is the Produce half of the chain, and the suites shipped for it in 2026.

SAP’s production planning and operations agent, generally available in the first quarter of 2026, automates the material, capacity and scheduling checks before a production order is released, recommends workarounds and releases orders when ready; its manufacturing assistant, generally available in the second quarter, connects shop-floor signals to operational context for faster disruption response (SAP, October 2025 and 14 May 2026) 24 23 25.

Oracle’s production readiness and shift operations workspaces move manufacturing from manual checklists to proactive corrections, with agents that progress routine work within guardrails and surface exceptions for human judgement (Oracle, 9 April 2026 and 29 June 2026) 30 31. Blue Yonder links supply planning to the factory floor in both directions and optimises material availability, capacity, changeovers and throughput together (Blue Yonder, 19 May 2026) 34, and Siemens with Accenture describe agents that analyse late part shipments and support automated rescheduling in minutes (Siemens, product page) 54.

The pain is the largest number in the chain: unplanned downtime costs the Fortune Global 500 about $1.4 trillion a year, 11% of revenue, and 27 hours a month per plant (Siemens, via AEMT, 1 August 2024) 62. Named customer results for scheduling agents are still thin; the C3 AI refinery case reports 2 million constraints and 16 weeks to pre-production (C3 AI, customer story, undated) 53. A production scheduling SmartApp is already in production use at 200 users production · anonymised; the screen exists, the role is a design.

By hand today

How it is done today

The scheduler runs finite scheduling each morning, in the planning tool or a spreadsheet Gantt, and issues the dispatch list. A breakdown, a hold or a yield loss reaches the scheduler by phone, e-mail or the shift handover, often hours after the event.

The scheduler lists the affected orders, checks component availability and capacity on the alternate lines by hand, drags orders in the Gantt, and calls the material planner about components, customer service about commit dates and the production manager about overtime.

Orders are re-released (a release with missing parts fails in the ERP), the ERP and the execution system are updated, and the change is written into the handover pack. Two to eight hours pass from the event to a confirmed new schedule, an estimate; the rest waits for the daily production meeting.

14:10
The machine stopsThe execution system logs it; the scheduler hears by phone or at the shift handover.
15:30
The affected ordersNine orders listed, three of them with customer dates this week, checked by hand.
16:15
Calls and the GanttThe material planner, customer service, the production manager; orders dragged across lines.
17:40
Re-release and updateThe ERP, the execution system and the handover pack, each keyed separately.
Next morning
The production meetingWhat the afternoon left open waits for it.

The afternoon by hand: two to eight hours from the event to a confirmed schedule, an estimate. Illustrative times.

Stage by stage

How Juno enables it

Schedule repair is the Produce end of the chain and the use case with the most roles on the blueprint behind it: eighteen, from finite scheduling to the shift handover pack. It would read the execution system’s events beside the ERP’s orders and capacity, and the production scheduling SmartApp that is already in use would be its approval screen.

01
Register
You would register production orders and their operations, work centres and capacity calendars, routings with alternate work centres and the changeover matrix from SAP S/4HANA; Oracle Fusion Manufacturing for the acquired division; the planning suite or the scheduling tool; lot status and equipment state from the manufacturing execution system; downtime events and maintenance orders; lot holds and quality results; and the staging stock in the warehouse system.
02
Map
Production order, operation, work centre and routing are ontology objects with their relationships: an operation runs at a work centre, a routing allows an alternate, a production order is pegged to a sales order with a commit date. The downtime event, the lot hold and the yield result map to the execution system’s records, so one question can join the machine that stopped to the customer whose date it threatens.
03
Ask
The scheduler would ask “Which open orders on line 2 carry a customer commit date this week, and what free capacity is there on line 3?” and “What is the changeover from 7741-X to 8802-K on line 3, and when was it last run?” ChatLima answers from the mapped orders, capacity and changeover matrix, with the query on show.
04
Teach
The team would add “hot lot” with the plant’s definition, the names of the lines and cells as they are spoken on the floor, the “repair estimate” as the maintenance lead’s confirmed figure, and the handover pack as a saved question path that runs at 07:00, 15:00 and 23:00 for each shift.
05
Act
The trigger is an execution or maintenance event, a component slip, a hot-lot request or the shift-start run. At A3 the agent would re-check material, capacity and routing, move orders inside the week itself and release the orders whose checks pass; a changeover above 30 minutes, a committed date or overtime goes to a person. The ERP returns the new dates; the execution system confirms the dispatch list.
06
Learn
Schedule adherence and on-time delivery are the measures, with minutes from signal to approved reschedule read from the audit trail. Each approved, edited and rejected re-sequence is recorded with the facts at that moment, so the proposals move towards the ones the scheduler keeps, and the repair estimates the plan assumed are compared with the actual repair times, so the next estimate is better.
1
14:10 · The eventThe execution system reports the placement machine on line 2 down; the maintenance lead’s estimate is six hours.
signal
2
14:10 · The factsNine open orders on line 2, three with Northbay Logistics dates this week; free capacity on line 3; components from the shortage queue.
3 systems
3
14:12 · The checkMaterial, capacity and routing re-checked for every order; the changeover matrix gives 40 minutes to the first committed order on line 3.
checked
4
14:13 · The proposalMove the three committed orders to line 3; push two internal replenishment orders to Thursday; 1.5 hours of overtime on line 3. Every customer date holds.
drafted
5
14:13 · LimitsInside the week: executes on the agent’s decision. A changeover above 30 minutes on another line: to the line scheduler. Overtime: to the production manager.
routed
6
14:22 · ApprovalThe line scheduler approves the move in the production scheduling SmartApp; the production manager confirms the overtime at 14:35.
approved
7
14:24 · Write-backSAP S/4HANA returns the new operation dates; the execution system confirms the dispatch list; the maintenance notification carries its number.
confirmed
8
15:00 · The handover packThe change, the reason and the approver on the shift handover; the outcome is checked against the six-hour estimate when the machine returns.
recorded

Twelve minutes from the event to the approval, as designed; the outcome check follows when the machine returns. Showcase estate; the role is yet to be built.

Who does what

The person and the agent

The agent A3 Delegated
  • Reads each shop-floor event as it lands: downtime, a hold, a yield excursion, a component slip
  • Re-checks material, capacity and routing for every affected order and proposes the re-sequence that protects committed dates
  • Moves orders inside the week and releases orders whose checks pass, within version 1 of the rules
  • Writes the change, the reason and the approver into the shift handover pack
a re-sequence with every date checked; the exceptions come back approved
The person
  • The line scheduler approves a re-sequence that touches a committed date or a changeover above the limit
  • The production manager approves overtime or an extra shift
  • J. Ridley or customer service approves a customer commit date change when recovery falls short
  • The quality engineer decides the release or scrap of a held lot; the maintenance lead confirms the repair estimate

The market runs re-sequencing at draft-and-approve, with execute within rules for readiness checks and order release: of the vendors cited above, one surfaces the next step to operators, one releases orders once its checks pass, one progresses routine work inside guardrails. The blueprint designs finite scheduling, change impact analysis and dispatch at A3, release authorisation and the hot-lot policy at A2. That is one rung above the market on the re-sequence, and the limits in the scene make it safe: inside the week on its own, across a committed date with a person.

What you would configure

The settings on this agent

Agent settings · Production schedule repair from shop-floor signals
ElementSettingSet byChanges
ObjectiveProtect every committed customer date at plant 1210 when the floor changes, at the lowest cost in changeovers and overtimeThe production schedulerNew version
Data scopeProduction orders and operations, work centres and calendars, routings and the changeover matrix, execution and maintenance events, holds and yield; plant 1210A. Novak, data leadNew version
RulesThe schedule repair policy and its planning table, version 1The scheduler with the Planner AgentNew version, simulated first
TriggerAn execution or maintenance event, a component slip, a hot-lot request, an adherence breach, and the shift-start and daily runsThe production schedulerAt once
Actions permittedReschedule an order · move an operation to an alternate work centre · release a ready order · set the hot-lot flag · firm planned orders inside the fence · create a maintenance notificationThe production schedulerNew version
LimitsMoves inside the current week · changeover under 30 minutes on another line · overtime and commit date changes always to a person · 50 actions a shift · confidence floor 0.80The scheduler and the production managerNew version
EscalationA changeover above the limit to the line scheduler · overtime to the production manager · a commit date at risk to J. Ridley · a held lot to the quality engineerThe production schedulerAt once
LevelA3 Delegated inside the week; A2 across a committed date or a changeover above the limitJ. Ridley, directorUp on evidence, down in one step
FeedbackEvery approved, edited and rejected re-sequence is recorded and used; repair estimates are compared with actual repair timesAlways onFixed

Every row is a setting or a versioned rule; the level and the limits are the ones a manager signs.

Built from the blueprint

The roles this use case would draw on

Lima’s agent blueprint is a design of 960 agent roles across five end-to-end chains. It is the map of what Juno can be configured to do, and the first agents are built from it one at a time, the way the PO cancellation agent was.

Blueprint · designed, yet to be builtThese roles are designed on the map. Each is configured from the same parts.
Commit 9 roles
MPS generation & rebalancing A3
Constraint-based finite scheduling A3
Schedule change impact analysis A3
Schedule adherence monitoring A3
Priority & hot-lot policy A2
Commit date & CTP feedback A3
Plan-vs-actual variance narrative A3
Start release authorisation A2
Lot creation & routing assignment A4
Fab Execution 9 roles
Dispatch & lot prioritisation A3
WIP position & queue monitoring A4
Cycle-time deviation detection A3
Bottleneck & constraint alerting A3
Lot hold placement & release A2
Shift handover & escalation pack A3
Fab-to-plan attainment reporting A3
Predictive maintenance signalling A3
Yield forecast update to plan A3

Additional capability in Plan-to-Produce lists the rest of the map for this chain.

How it is measured

The measures that show it working

Measure
Schedule adherence and on-time delivery
Minutes from disruption signal to approved reschedule (baseline: hours by hand)
Unplanned downtime hours per month (baseline 27 hours, Siemens)
Orders released with complete material and capacity
Work in progress, cycle time and changeovers
Share of reschedules executed within rules, approved, edited or rejected

Baseline minutes from disruption signal to approved reschedule first, because it is the measure the by-hand path is worst at, hours against twelve minutes in the scene, and the audit trail gives it for every event from the first day. Schedule adherence and on-time delivery are the outcome measures and take a month to move. Orders released with complete material and capacity is the readiness measure, and a failed release in the ERP is its baseline.

Terms on this page
Re-sequenceA change to the order in which operations run, or a move to an alternate work centre.
ChangeoverThe time a line needs between two products; the matrix holds it for every pair.
ReleaseThe step that lets a production order start; with parts missing, it fails in the ERP.
Hot lotAn order given priority on the floor to protect a customer date.
Shift handover packThe record each shift leaves for the next: what changed, why, and who approved it.
Questions
Why is the re-sequence at A3 when the market keeps a person on it?

Because the limits split it. Inside the week, with every committed date held and the changeover under the limit, the cost of a wrong move is small; across a committed date a person decides, which is A2 for those cases.

What if the repair takes longer than the estimate?

The estimate is on the record as a fact the plan assumed. When the machine stays down past it, the trigger fires again and the agent re-plans from the new estimate; the outcome check compares estimates with actual repair times.

Where does the production scheduling SmartApp fit?

It is the approval screen. The SmartApp is in production use today; the agent would put its proposals in that queue, with the reason, the dates it protects and a clock that passes an untouched item to the next desk.

Next chain
The question this leaves

The floor kept its dates, the parameters are current and the plan is right. At month end all of it becomes numbers that finance has to close. Does the same machinery serve the ledger?

Answered next

Record-to-Report

Reconciliations, journal anomalies, accruals and variance commentary: the four use cases finance is deploying now, with the evidence.

Sources

Dated sources used on this page

  1. [3] Gartner, Gartner Supply Chain Symposium/Xpo 2026 Barcelona: Day 1 Highlights, 18 May 2026 (checked 23 September 2026) · https://www.gartner.com/en/newsroom/press-releases/2026-05-18-gartner-supply-chain-symposium-xpo-barcelona-day-1-highlights
  2. [8] The Hackett Group, Supply Chain AI Adoption Becomes Pervasive as Cost and Modernization Pressures Intensify (2026 Supply Chain Key Issues Study), 14 May 2026 (checked 23 September 2026) · https://www.thehackettgroup.com/the-hackett-group-supply-chain-ai-adoption-becomes-pervasive-as-cost-and-modernization-pressures-intensify/
  3. [23] SAP News Center, SAP Connect: Innovative Updates for Supply Chain Management, October 2025 (checked 23 September 2026) · https://news.sap.com/2025/10/sap-connect-innovative-updates-supply-chain-management/
  4. [24] SAP, SAP Innovation Guide H2 2025 (Production Planning and Operations Agent entry), H2 2025 (page carries the half-year only) (checked 23 September 2026) · https://www.sap.com/topics/innovation-guide/h2
  5. [25] SAP News Center, Toward a more autonomous supply chain: Joule assistants and agents (article indexed as more-autonomous-supply-chain), 14 May 2026 (checked 23 September 2026) · https://news.sap.com/2026/05/more-autonomous-supply-chain/
  6. [30] Oracle, Oracle Introduces Fusion Agentic Applications for Finance and Supply Chain, 9 April 2026 (checked 23 September 2026) · https://www.oracle.com/news/announcement/oracle-introduces-fusion-agentic-applications-for-finance-and-supply-chain-2026-04-09/
  7. [31] Oracle (PR Newswire), Oracle Adds New Fusion Agentic Applications to Help Customers Improve Supply Chain Performance, 29 June 2026 (checked 23 September 2026) · https://www.prnewswire.com/news-releases/oracle-adds-new-fusion-agentic-applications-to-help-customers-improve-supply-chain-performance-302812443.html
  8. [34] Blue Yonder (Business Wire), Blue Yonder Launches New Cognitive Solutions and AI-Driven Innovations at ICON 2026, 19 May 2026 (checked 23 September 2026) · https://www.businesswire.com/news/home/20260519113371/en/Blue-Yonder-Launches-New-Cognitive-Solutions-and-AI-Driven-Innovations-at-ICON-2026
  9. [53] C3 AI, Optimize Production Schedules and Decrease Manufacturing Costs (customer story), page undated (checked 23 September 2026) · https://c3.ai/customers/optimize-production-schedules-and-decrease-manufacturing-costs/
  10. [54] Siemens (with Accenture), Agentic AI for Shopfloor Operations (product page), page carries the current year only (checked 23 September 2026) · https://www.siemens.com/en-us/products/accenture-agentic-ai-for-shopfloor-operations/
  11. [62] AEMT (summarising the Siemens True Cost of Downtime 2024 report), The True Cost of Downtime 2024: A Comprehensive Analysis, 1 August 2024 (checked 23 September 2026) · https://www.theaemt.com/resource/the-true-cost-of-downtime-2024-a-comprehensive-analysis.html

See Juno answer and act on your own data

Bring two systems and one decision your planners make every week. In the first week we register the data, confirm the mapping with your team, answer your questions in ChatLima and run the first agent at the level you choose.