01
The situation
Before
Each division kept its own customer and product codes, and every planning and activation process reconciled them first. A new product code reached the three systems on three dates.
02
What was built
The domains
Lima consolidated the supply chain data of the three divisions and published one golden customer set and one golden product set, each with a versioned hierarchy per division and a crosswalk to every system's local code. A collaborative SmartApp routes a new or changed code through the owners before release.
03
How it runs
Day to day
A request for a new product code opens at the requesting division, passes the duplicate check against every division's codes, fills its views function by function, and is released to the systems through their interfaces. Forecasting and demand planning read the released codes the same day.
Domains in this storyCatalogue entries that match the domains in this story.