A telecom leader with three main business divisions and supply chain data spread across many systems maintains its global customer and product codes on Lima, supporting product activation, forecasting and demand planning.
Each division kept its own customer and product codes, and every planning and activation process had to reconcile them first.
Lima consolidated the global supply chain data and put the code maintenance on it as a collaborative app: a hierarchy per division with the functions that own each part of a code, screens per level, and criteria that route a new or changed code through the owners before it is released to every system that uses it.
Catalogue entries that match the apps in this story.
A request for a new product code opens at the requesting division's level, fills its views function by function, passes the duplicate check against every division's codes, and is released to the systems through their interfaces. Forecasting and demand planning read the released codes the same day.
Three divisions maintain one global set of customer and product codes.
Product activation, forecasting and demand planning read the released codes.
The estate processes 10 GB of data a day.
Slot for the customer’s own words: supplied and approved by the reference contact before publication. The story above is written in Lima’s voice from the engagement material; the customer’s feedback goes here in theirs.
Model the hierarchy first, one per division, and let the duplicate check run on live codes from all three before any screen is drawn.
Under NDA, with the account owner's approval, we arrange a conversation with a customer whose processes resemble yours.
